Refund policy

Hillside Decor's products are custom made by hand which means once your order is in production or complete it will not be eligible for return. Your order will generally be in production within 1-2 days of placing an order.

If you have any questions about colours or style please contact us PRIOR TO ORDERING. Please ensure that the spelling of any custom names or words is correct, as items will be made according to the information given.

There are circumstances where a refund or exchange will be issued;

Damage
Please inspect your order upon receiving it to ensure it is not defective or damaged and that it is the correct item.  Contact us within 24hrs of delivery report any issues. 

All products are delicate and are to be handled with care while removing and once removed from packaging.

If you believe your order has been damaged in transit, please email us full size images of the product and packaging so that we can evaluate the damages.

Replacement Guarantee
If your order has been lost in transit, please contact Australia Post. If it is deemed lost by Australia Post, a replacement will be made and shipped within 1-2 business days, no refunds will be provided unless we are unable to provide a replacement within this timeframe.

 

Please reach out via the details on our contact page if you have any questions.